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    • Consumer Behavior

    Consumer Behavior Courses Online

    Explore consumer behavior principles for understanding purchasing decisions. Learn about psychological, social, and cultural factors influencing consumer behavior.

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    Explore the Consumer Behavior Course Catalog

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Voice of the Customer (VoC): Enhancing Experiences

      Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media

      4.8
      Rating, 4.8 out of 5 stars
      ·
      130 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Demand Analytics

      Skills you'll gain: Demand Planning, Customer Demand Planning, Data Collection, Forecasting, Supply Chain Planning, Data Processing, Market Dynamics, Marketing Analytics, Time Series Analysis and Forecasting, Trend Analysis, Predictive Modeling, Regression Analysis, Data Analysis, Exploratory Data Analysis, Statistical Analysis, Data Visualization

      4.6
      Rating, 4.6 out of 5 stars
      ·
      292 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      American Psychological Association

      Psychology of Anxiety, Mood, Substance Use, and Addictive Behaviors

      Skills you'll gain: Mental and Behavioral Health Specialties, Mental Health Diseases and Disorders, Clinical Psychology, Mental and Behavioral Health, Mental Health Therapies, Psychiatry, Psychological Evaluations, Mental Health, Behavioral Health, Psychotherapy, Cultural Diversity, Epidemiology, Psychiatric And Mental Health Nursing, Pharmacology, Neurology, Demography, Psychology, Pharmacotherapy

      4.8
      Rating, 4.8 out of 5 stars
      ·
      226 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Survey analysis to Gain Marketing Insights

      Skills you'll gain: Customer Analysis, Statistical Analysis, Target Market, Marketing Analytics, Customer Insights, Market Research, Data Analysis, Data Analysis Software, Marketing, Marketing Strategy and Techniques, Brand Strategy

      4.5
      Rating, 4.5 out of 5 stars
      ·
      122 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Introduction to Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

      4.7
      Rating, 4.7 out of 5 stars
      ·
      276 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Minnesota

      Introduction to Human Behavioral Genetics

      Skills you'll gain: Mental and Behavioral Health, Social Sciences, Psychology, Psychiatry, Biostatistics, Medical Science and Research, Molecular Biology, Research Methodologies, Biology

      4.8
      Rating, 4.8 out of 5 stars
      ·
      595 reviews

      Mixed · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Analyzing Macro-Environmental Factors Using Creately

      Skills you'll gain: Competitive Analysis, Market Opportunities, Strategic Thinking, Business Strategy, New Business Development, Market Analysis, Business Analysis, Entrepreneurship, Risk Analysis, Analysis, Innovation, Growth Strategies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      108 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      C

      Coursera Project Network

      Machine Learning in Retail

      Skills you'll gain: Customer Analysis, Unsupervised Learning, Customer Insights, Marketing Analytics, Applied Machine Learning, Data Analysis, Web Analytics, Scikit Learn (Machine Learning Library), Retail Store Operations, Machine Learning, Histogram, Decision Tree Learning, Pandas (Python Package), Jupyter, Matplotlib

      4.9
      Rating, 4.9 out of 5 stars
      ·
      9 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      Lund University

      Cities and Consumption: Urban Sustainability and the Sharing Economy

      Skills you'll gain: Community Development, Governance, Economics, Policy, and Social Studies, Sustainability Reporting, Systems Thinking, Public Policies, Environment and Resource Management, Multimedia, Innovation, Stakeholder Engagement, Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      179 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      A

      Amazon Ads

      Foundations of Retail Media

      Skills you'll gain: Digital Advertising, Online Advertising, Campaign Management, Paid media, Advertising, Advertising Campaigns, Brand Loyalty, Digital Marketing, Retail Sales, Promotional Strategies, Brand Awareness, E-Commerce, Performance Analysis, Bidding, Target Audience

      4.9
      Rating, 4.9 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Healthy and Sustainable Foods and Products

      Skills you'll gain: Nutrition and Diet, Product Lifecycle Management, Product Development, Environmental Issue, Food and Beverage, Product Improvement, Environment, Health Assessment, Health Policy, Sustainability Reporting, Environmental Engineering, Product Design, Environmental Science, Public Health, Health Disparities, Environmental Monitoring, Spreadsheet Software, Chemistry, Risk Analysis, Pollution Prevention

      4.4
      Rating, 4.4 out of 5 stars
      ·
      99 reviews

      Intermediate · Specialization · 3 - 6 Months

    • C

      Coursera Project Network

      Create a services customer satisfaction process

      Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      36 reviews

      Beginner · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular consumer behavior courses

    • Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
    • Demand Analytics: Rutgers the State University of New Jersey
    • Psychology of Anxiety, Mood, Substance Use, and Addictive Behaviors: American Psychological Association
    • Survey analysis to Gain Marketing Insights: Emory University
    • Introduction to Customer Service: CVS Health
    • Introduction to Human Behavioral Genetics: University of Minnesota
    • Analyzing Macro-Environmental Factors Using Creately: Coursera Project Network
    • Machine Learning in Retail: Coursera Project Network
    • Cities and Consumption: Urban Sustainability and the Sharing Economy: Lund University
    • Foundations of Retail Media: Amazon Ads

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