Skills you'll gain: Microsoft Copilot, Customer Relationship Management (CRM) Software, Marketing Automation, Customer experience improvement, Generative AI, Business Process Automation, Self Service Technologies, Sales Process, Sales Strategy, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Natural Language Processing, Critical Thinking

Skills you'll gain: Package and Software Management, Linux Administration, Linux, Linux Commands, OS Process Management, Systems Administration, Remote Access Systems, System Configuration, System Monitoring, Network Administration, General Networking, Software Installation, Network Protocols

Skills you'll gain: Git (Version Control System), GitHub, Version Control, Collaborative Software, Software Configuration Management, Software Development Tools, Development Environment, Command-Line Interface, Secure Coding

Skills you'll gain: Prompt Engineering, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Customer Service, Email Marketing, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation, Content Creation

Skills you'll gain: Malware Protection, Computer Security Awareness Training, Cybersecurity, Security Awareness, Data Security, Network Security, Human Factors (Security), Personally Identifiable Information, Email Security, Wireless Networks

Skills you'll gain: Knowledge of Apple Software, Mac OS, User Accounts, System Support, Desktop Support, Software Installation, File Management, System Configuration, Technical Support and Services, General Networking, Knowledge of Apple Hardware, Data Storage, Data Management, Network Administration, Computer Networking, Enterprise Application Management, System Implementation, Remote Access Systems, Data Security, Disaster Recovery

Skills you'll gain: Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Call Center Experience, Customer Service, Customer Insights, Automation, Business Process Automation, Artificial Intelligence, Operational Efficiency, Natural Language Processing, Data Security

Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Desktop Support, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Software Architecture, Technical Support, Computer Hardware, Cyber Attacks, Customer experience improvement, Customer Complaint Resolution, Digital Transformation, Lifelong Learning

Skills you'll gain: Lightweight Directory Access Protocols, Git (Version Control System), Authentications, Collaborative Software, Linux Servers, Linux Administration, Version Control, Open Source Technology

Skills you'll gain: Linux Administration, Linux, Package and Software Management, Remote Access Systems, File Management, Linux Commands, OS Process Management, Systems Administration, System Monitoring, Unix Commands, File Systems, General Networking, Network Administration, System Configuration, Command-Line Interface, Network Troubleshooting, Service Management

Skills you'll gain: Hardware Troubleshooting, Computer Hardware, Digital Transformation, Technical Support, System Support, Networking Hardware, Servers, Network Security, IT Infrastructure, Operating Systems, Data Storage

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation